Planet Fitness

I initially joined Planet Fitness several years ago in St. Louis, MO. I was regularly billed $26.95 per month to my credit card for a Black Card membership. I moved back to SF full-time in August and switched my membership to the Montgomery St. location. In October, I see a Planet Fitness charge for $36.95. I inquire why I was charged $10 more this month and am told it was a 'late fee'. I have never been late with a payment because I signed up for recurring billing with my credit card. 4 visits to the gym to talk to the front desk staff with no follow-up or phone call, I am told I am being charged a $10 late fee because I am paying with my credit card, not my bank account. I was never told this when I switched PF gyms online. I decide to cancel my membership, but before I am allowed to, I am forced to pay another month and another 'late fee'. I just joined Fitness SF, and that was one of the best decisions I've ever made! This SF Planet Fitness sucks. I had a much better experience at the PF locations I visited in St. Louis. They are bigger, friendlier, cleaner, air conditioned, less crowded and have free parking.

This is one of the worst gyms I’ve experienced in San Francisco. The staff is extremely rude and seems more focused on making money than helping members. They even speak disrespectfully and use foul language without any reason. The receptionist is especially unprofessional and lacks basic courtesy. Visiting this place would be a complete waste of money. I would never recommend it to anyone. Be cautious before signing up.

I would give this location zero stars if I could. It’s way too packed and horrible ventilation . I have tried contacting management about changing my home club location for over six months and no one responded. I have called. I have text. I have gone in person. Still nothing!!! the absolute worst Customer Service ever at this location. No one knows what’s going on nor can they provide any way to get me through the proper channels to administration. I have written a Planet Fitness, Customer Service and still nothing…. THE ABSOLUTE WORST

Not a good experience. I just recently visited San Francisco from Florida and stayed near this gym. I've never visited a Planet fitness and was looking forward to using the free visit you get when you download the PF app which I did. I walked in on a Thursday afternoon and presented the free day pass to them from their app and was flat out told "No, We Don't Accept It". You can workout here, but it will cost you $20 for the day!!! What kind of scam is this location running? This place was a joke!!! I can see why it doesn't get very good reviews... I was glad to get back to my home gym in Florida which isn't Planet fitness. I can definitely say Planet fitness did not make a good impression on me and will never waste my time in the future to visit any Planet Fitness!!!

Worst Planet Fitness you could ever visit. No parking, overcrowded, tight spaces, scarce machines and benches, terrible ventilation. I get the space constraints in downtown SF, but they can definitely do a better job.