24 Hour Fitness

This is for the la costa 24 hr fitness. This was my 2 nd time here. The setting is just beautiful. Unfortunately, my sport membership won't allow me future entry to this super sport facility.

Booked a session with trainer Heather at the La Costa location. She was the best! Honed right in on the best exercises that focused on my problem areas without pushing me too fast. She’s very personable and encouraging, too. I’d highly recommend her.

Signed my minor daughter up for a membership. Was told the most cost effective option would be to prepay for the year. My concern was obviously her being young she may stop going and was told by the membership employee that I could switch the membership to my name if that happened. So fast forward 4+ months and I go in to do that and conveniently the employee forgot to mention that I would have to pay $99 to take over the pre paid membership. Push memberships, say whatever, no accountability. This is why I hate gyms.

The executive leadership of 24 Hour Fitness should be genuinely embarrassed by the condition of the La Costa location. This club appears to have received little to no meaningful updates since it opened in 2014, and even then, the design already felt dated. The decor, lighting, and atmosphere resembles a tired 1990s warehouse gym. The lighting is bright and dim all at once and very unflattering, the finishes feel neglected, and the massive space feels drab when it should be feeling energizing. In a community like La Costa, with one of the highest median household incomes in North County, the lack of reinvestment is staggering. This is not a struggling market. It’s a high-opportunity, high-expectation area, and the facility looks like an afterthought. It’s honestly shocking that members are expected to feel motivated in an environment that feels so uninspired and frozen in time. Leadership should take a serious look at how this reflects on the brand. This space has enormous potential. The fact that it has been allowed to feel this neglected is difficult to understand.

I have a reoccurring charge for trainer that I never approved. I called gave the details and was told the manager would call me back. It's been 5 days and I have not been called back. I will never use 24-hour fitness again. Charging my credit card without authorization is fraud. I always specify I am not authorizing any further charges on my credit card when I sign up for subscriptions such as this subscription. I am going to push the envelope to make sure I get in writing my card will not be charged unless I authorize it. I'm going to stay the course and see it till the end. Whatever it takes.