Ride 213

My go-to studio! I was relatively new to spin and my positive experience at this studio keeps me a frequent rider! I have renewed my pass twice so far and am feeling a lot better (physically and mentally) now that I have a form of exercise that I enjoy. I have an unreliable schedule, so I got chances to try out many instructors and have had nothing short of amazing experiences with Tasha, Taj, Neil, Glenny, and Oscar!! Each instructor has a unique playlist/style, but the studio experience (check-in, towels, cubbies, wipes) has been super reliable. There are many time slots available to accommodate a busy schedule like mine so I recommend that you check them out!!

Have taken clases with Oscar & Taj and they were super great. Even brought friends that were 1st timers and they helped them get situated. They have free parking and fortunately I was able to get a spot because it can get kinda busy. But obviously if you live in LA you know Arts District during rush hour is chaos. So better to leave early! Free towels, water & reception was super sweet, definitely coming back!

*UPDATE* I think it is just pathetic that one of their instructors wrote a review on behalf of the company and its not even well written. I like how the only comments in the review directly mirrors every concern raised in a positive light. The issue was about how customers are treated when there’s a problem. In our case, the staff was dismissive and rude. The studio stated that we were not allowed in due to safety concerns, but my friend who attended as a first-timer did not receive any safety instructions or rundown. There has been no response addressing that discrepancy. If they were smarter, they should at least change the name when writing a fake review and be a little more original. Don’t go here! Have the biggest attitude ever. If you’re new, they’re not heartwarming. I’m an avid workout go-er and I’ve never seen this behavior before at a studio. Parking sucks too since the lot is small and barely any street parking. Workers have no grace for LA traffic nor understanding that they are in the arts district. Was really looking forward to their class too. Save your time, energy and money into a better establishment. What a waste of my Monday night and gas.

I get the whole late policy thing but it’s so unfair especially when they know how bad their parking lot is and it being in the Arts district. The guy who met us at the door was not even understandable about our situation and was so rude about it. That is what turns me off, just the sheer lack of empathy. Hospitality is what makes people want to come back but that was not what we experienced. We made every effort to arrive on time, but some factors are simply outside of a guest’s control. I live 10 minutes from the arts district but still left over an hour before class to account for traffic. The parking situation was an absolute joke. I was stuck in the parking lot for at least 10 minutes because of all the cars trying to leave or get in. Even the studio knows their parking situation is bad. It took over 30 minute to finally find street parking which was over 10 minutes away from the studio. My friend and I had to run over 10 minutes to get to class. I understand having policies in place, but being completely disregarded and treated with disrespect is another thing. Even though we ran there, we got shut down while a girl who came later than us was able to get in because she’s a returnee. I understand that’s their policy for returnees, but applying stricter timing rules to first-time customers doesn’t create the most welcoming first impression. I’d rather not support an establishment that creates an anxiety induced environment of whether or not I can beat the la traffic and find parking. The lack of flexibility and empathy was disappointing. How can you expect customers to return when there is no hospitality. You should shift your focus from: R - rude I - inconsiderate D - disrespectful E - entitled To: R - respectful I - inclusive D - down to earth E - empathetic

This was my first-ever cycling class, and unfortunately, the experience turned me off from cycling. My instructor, Glenny, was yelling the entire time and was too intense. I arrived just on time for class, but parking took an additional 30 minutes due to limited lot parking and street parking. No where in their website had listed how bad the parking really is. I was stressed trying to find parking to make it in time and circled around the area multiple times. I had to run to make it to my class and on time and saw a few others walk in late too. Despite being a first-time rider, I was not given any safety instructions n on how to properly set up or use the bike. In fact, there were 3 workers and none of them asked me if it was my first time cycling and didn’t show me how to do anything when they weren’t doing anything else. The staff member at the front desk was not welcoming or helpful. I had to figure everything out on my own. During the ride, my right foot slipped mid-session because I wasn’t properly instructed on clipping in. At the end of class, I was stuck on the bike because I didn’t know how to unclip. In addition, the class did not start exactly on time either so he could have set the time to give me a rundown of the bike. My friends who were late were not allowed into the class primarily because of “safety concerns” (as you can see in the owner’s fast replies in the other reviews), however they did not even give me any breakdowns. Unfortunately I don't have access to their security cameras so I can't prove my statements but I’m sure their response will be something defensive and gaslighting. I’m not sure why their MAIN and ONLY argument of not letting late people in is because of safety precautions when I was not even given that. At the end of the day, hospitality goes a lot further than being rude and lacking empathy. You don't build a successful business from profiting off of people’s frustrations and negative experiences, especially when people are carving out their own time and money.