Planet Fitness

Solid local gym. Good value for the price. Everyone is nice. Clean and safe. Not too crowded. New Yorkers know how to share space and get along.

Staff was nice. Place is clean. Love how spacious the locker rooms are. Looking forward to their classes, pe@pf! Great motivation posted throughout gym. Series of TVs on different channels, they we a great distraction (helped take my mind off the pain my body was in so I could finish all my sets!)

The staff is excellent..Love the location to come early in the morning. Very convenient location. The medicine balls need attention. Lastly, I miss the 24 hour access to the gym.🤔

Been going here for 3 years out of convenience; The gym floor is consistently disorganized, with weights scattered everywhere, and it’s common to see the same machines sitting broken for weeks on end. Even basic hygiene is neglected, as they frequently run out of sanitary wipes, forcing members to use equipment covered in the previous person's sweat. There have also been multiple thefts at this location, yet management fails to notify attendees or take steps to protect belongings. Between the broken equipment and the security risks, this gym is no longer a professional or safe environment to work out in.

I have been a loyal Planet Fitness member since 2018 (and previously since 2013 at another location) and have always enjoyed my experience. The staff has historically been kind, courteous, and helpful, always willing to assist with equipment and ensure a positive environment. I usually attend with my teenage son, who is my Black Card guest, and we have never had an issue checking in, until our encounters with Harte. On two prior occasions, Harte requested my son’s high school ID and for his picture to be taken. We complied both times without resistance, despite my noting that this process had already been completed. On each occasion, her demeanor was unwelcoming, but we complied nonetheless. On our most recent visit, slightly after 10 p.m., we both scanned our QR codes at check-in. Harte again asked for my son’s ID and insisted that his picture be retaken. We did not have our IDs with us, as we were only planning for a quick late-night workout. At the time, Harte was visibly agitated while dealing with another guest who appeared to be in a nearly identical situation—having already provided his guest’s ID and photo on previous visits. Harte’s approach escalated quickly. She became loud, demeaning, and repeatedly threatened to have the police remove our guests, who, notably, were minors and were sitting quietly waiting to work out. When I asked what steps we needed to take to prevent this issue in the future, she refused to answer directly, instead accusing me of “harassing” her, stating she was “disengaging,” and ultimately refusing service. She threatened to cancel my membership, along with the other gentleman’s, despite there being no disruptive behavior on our part. Throughout this interaction, her subordinate remained calm and professional, even quietly advising her against calling the police. The situation was unnecessarily hostile, and it was clear that Harte created conflict where none existed. The guest recorded the incident, and in the end, the police never arrived—likely because there was no legitimate cause for their involvement. In over a decade of membership, I have never experienced such unprofessional, aggressive, and unwarranted treatment from any Planet Fitness staff member. This incident was deeply disappointing and does not reflect the welcoming and judgment-free environment Planet Fitness claims to provide. I sincerely hope this matter is addressed so that no other members have to experience such behavior.