Planet Fitness
About
Planet Fitness in Reno offers a standard gym environment with a variety of equipment for general fitness routines. The facility includes a free weight section and multiple machines, though some members note that certain machines are limited to single units, which can lead to wait times during peak hours. While the gym provides showers and locker rooms as amenities, reviews indicate significant cleanliness issues in these areas, with multiple reports of dirt, mold, and poor maintenance. The gym is described as less crowded during afternoon hours, making it accessible for those with flexible schedules. However, the overall experience varies widely depending on individual priorities regarding equipment availability and facility upkeep. Members appreciate the friendly staff, with specific praise for employees like Sara who provide excellent customer service by efficiently handling billing issues and offering helpful assistance. The gym's atmosphere is generally welcoming, though management practices regarding cleanliness and equipment maintenance are frequently criticized. For those primarily seeking basic gym access with occasional wait times and who prioritize customer service over pristine facilities, this location may meet their needs, but it is noted as smaller than some other Planet Fitness branches. Potential members should consider their tolerance for cleanliness standards and equipment availability when evaluating this gym. The facility operates as a standard Planet Fitness, offering a no-frills approach to fitness with the typical amenities expected from the chain, though execution in maintenance and management appears inconsistent according to member feedback.
reviewsWhat Members Say
Members praise the friendly and helpful staff, with specific mentions of employees like Sara who efficiently resolve billing issues and provide excellent customer service. Many appreciate the free weight section and find the gym less crowded in the afternoons, though some note limited equipment availability, with only one of certain machines leading to wait times. Significant concerns are raised about cleanliness, particularly in locker rooms and showers, described as dirty, moldy, and poorly maintained, with some members reporting cold or lukewarm water. Reviews also mention that this location is smaller than other Planet Fitness gyms, lacking some machines found elsewhere, and occasional inattentive staff behavior.
rate_reviewGoogle Reviews (5)
ph ha
3 months ago
Excellent customer service. 10⭐️s. I was visiting and had a issue with my parents account billing. This is right after thanksgiving. Manager was not in but not a problem Why? Because Sara to rescue. Wow!! She is super pleasant very efficient. She took care billing issue and updates the account in seconds. She even gave me a receipt for my records. What gym does that? No run a arounds.seriously !! I appreciate your help very much. Thank you. When i went in the night before there was a Big samoan looking guy he had a cool name but I’m not sure the spelling. He told me to talk to the manager on the following morning, He is very helpful as well. He let my mom and i go in to look around the facility even though the billing issue. All an all great customer service. Nice place. Im glad i picked this place for my parents.
Aphixa
7 months ago
Out of all the planet Fitness I been too this is my go too. Not only because its close to my residence. They got a whole free weight section which is nice if you ask me. its not too crowded when I go in the afternoon. Staff is friendly and plenty of equipment at your disposal.
Scott Pugh
a month ago
Has good machines but many machines they only have one of. You may play a dozen solitaire games waiting for one machine. Also, last year when I was here for work, the showers were never hot. At best luke warm. I'm back but haven't tried showers here and probably won't. This place is great if you got the time. Also, they don't have all the machines I use for my workout at other PF. This is just a baby PF. GOOD, if that's all you need.
Christopher Gillihan
a year ago
Let’s start with…I’m a truck driver. I work out 6-7 days a week at locations all over the US. This is undoubtably one of the dirtiest I’ve ever visited(as far as locker rooms). Management clearly doesn’t care or manage this place properly. I treat of pf as my locker rooms bc I know how bad truck stops can be so I feel this is a better option to shower. Well not here. I wasn’t sure if I was going to catch a bacterial infections. I feel pretty resilient to most things but this is one of the few places shower sandals are 100% needed. Mold, stains, blood, hairballs, tumbleweeds of dust, trash. You name it…it’s in the locker room. Do better. I hope someone sees this and makes adequate changes. One of the few I won’t visit again. The pf on the north side is nothing like this. 🤢👎🏻
Krishna Plascencia
4 months ago
Walked in and the staff was too busy playing cards at the front desk. Equipment needs attention & wiped down. Toilets, showers, sinks, floor were dirty and disgusting. Water from the water fountain has a bad taste of drain water and clorox. This gym needs real management.
scheduleHours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours