Las Vegas Athletic Clubs - Northwest

My home gym and I love it! Great staff, massive location with plenty of equipment. They have and Olympic sized pool, and a running track loop around the second level of the gym. First and second floor full cardio section. Free weights downstairs and a CrossFit style training room. There’s a women’s only section, which is great for ladies that want a little privacy when training. LVAC also offers a wide array of classes, I haven’t attended any but I always seen them in there getting it in & it looks like a good time. They have a juice / food bar which is super good. Smoothies are bangers and people regularly order food and eat at the tables. The gym has a MASSIVE parking lot so there is plenty of spaces to park. This is a great location for all levels of training and the members are pretty awesome too! Plus they have a sauna and steam room! Love this gym & it’s only 15$ a month!!!!

Safe, clean and plenty of exercising machines, stations, free weights, universal, handball, swimming pool, steam room, sauna, jacuzzi, aerobics classes, showers, lockers, towels, restrooms, mens/women's, drinking water fountains, Juice Bar, track, music, televisions multiple sports channels, etc. This place is great, with friendly staff and many different age groups and professional career insividual all sharing good health fitness interest and action at a destined location popular to the locals.

Great place, they need a better cleaner, morning shift on Monday around 9:40am. The machine 805 was very sweaty from last user, the cleaner was close so I asked if he would clean it as I'm currently disabled. He only did quick wipe with a dry towel on the seat only, eck. So had to go get the cleaning stuff myself. Why? Please do better.

First, I want to start by saying that I truly enjoy being a member of LVAC I appreciate the flexibility of the schedules, the variety of classes, the convenient locations, and the overall value for the price. However, today I experienced something that left me feeling disrespected and undervalued as a customer. Today (October 14th) was my annual check-in day for my InBody scan. Last night before leaving the gym, I asked if I could come in early this morning to complete the scan. I was told that as long as there was a representative at the front desk, it would be fine. I even left for work over an hour early, on an empty stomach, just to get it done. When I arrived, the front desk representative a very polite young man told me he couldn’t perform the scan but that his supervisor could at this time due to no trainers in. However, when he asked her (Aja), she refused, saying she “wasn’t a trainer” and “wasn’t trying to do it and she’s on her phone” She also mentioned that the door was locked, which it was not. I politely mentioned that all that’s required is entering the access code, and that I’ve always been able to do the scan without a trainer in the past. Her response and attitude were dismissive and unprofessional. She even commented that she works the graveyard shift and “doesn’t really have to do much” besides sit and be on her phone. That statement, combined with her refusal to help, made me feel disrespected and unappreciated as a paying member. When I checked the door myself and confirmed it was open, she became defensive and said something along the lines of “I can get you to lose your membership,” which I found completely unacceptable. Additionally, when I originally signed up at this same location, the perks of my membership such as the private locker rooms were not explained to me. I only learned about those benefits after visiting another branch. I also want to mention a professional and safety concern: as an employee working in a public setting, your face should be clearly visible. In this case, Aja’s hair completely covered her face her eyes, nose, and overall features were not visible at all. From both a customer service and safety standpoint, this is inappropriate. If an issue were to arise, it would be impossible for anyone to provide a description of her appearance. I’m sharing this not to complain for the sake of it, but because I value this gym and want to see the level of professionalism reflect the quality of the brand. I hope this matter is addressed appropriately and that steps are taken to ensure better training, professionalism, and accountability among staff regardless of the shift they work. I would appreciate a follow-up regarding this incident. Thank you for your time and understanding.

Formal Complaint: Membership Mismanagement & Staff Misconduct To: Management / Corporate Relations Location: 1725 N Rainbow Blvd, Las Vegas, NV 89108 Date: January 31, 2026 Subject: Unprofessional Staff Conduct and Guest Policy Discrepancies I am writing to formally express my extreme dissatisfaction with the service I received today, January 31, at your North Rainbow location. I currently hold your highest-tier membership, which includes guest privileges. Despite utilizing this pass consistently (on average once per week), I was informed today by your staff that I had "exceeded" my guest limit. When I sought clarification, I was met with an unprofessional and aggressive ultimatum: pay a $20 daily fee or increase my monthly dues by $15. Key Issues: • Lack of Transparency: As a premium member, the sudden "expiration" or "limit" of a core benefit—without prior notification or clear documentation—is unacceptable. • Hostile Environment: Rather than assisting me, the three staff members on duty were remarkably unfriendly. The group "stared us down" as if we were trespassing, creating an incredibly uncomfortable and unwelcoming atmosphere. • Dismissive Resolution: When I requested to cancel my membership due to this treatment, the staff made no effort to retain my business or de-escalate the situation. Instead, I was simply handed a phone number and dismissed. I have been a loyal member of LVAC, but I will not pay for a "premium" experience that results in harassment at the front desk. I expect a clear explanation of why my guest privileges were restricted and an apology for the behavior of the staff on duty today. If this is the standard of service LVAC now provides, I would like my membership terminated immediately without the typical "run-around" or administrative hurdles.