Fitness Factory
About
Fitness Factory offers both traditional gym and CrossFit-style training in Las Vegas. The facility provides standard gym equipment and programming for those seeking varied workout options. However, members frequently report significant maintenance issues, with many machines consistently out of order for extended periods. The gym's smaller size compared to larger chains contributes to crowding, making equipment access challenging during peak times. Some amenities like saunas have been non-functional for months according to reviews, raising questions about maintenance prioritization. Customer service appears inconsistent, with members noting difficulties reaching staff for assistance with membership issues or general inquiries. The Charleston Boulevard location is noted for having a nice city view, though this is overshadowed by operational concerns. Members express frustration that monthly fees don't seem to translate to proper facility upkeep or reliable service. While the environment is described as generally good by some, the persistent equipment and maintenance problems significantly impact the training experience. The gym positions itself as a smaller business alternative to larger corporate chains, but members report that this comes with trade-offs in equipment availability and operational reliability. Administrative processes, particularly regarding communication about payments and membership changes, have drawn criticism for being inefficient and unresponsive.
reviewsWhat Members Say
Members consistently report numerous machines being out of order for weeks or months, with maintenance appearing neglected. The gym is often crowded despite its smaller size, making equipment access difficult. Customer service receives frequent criticism, with staff being unavailable at reception and unresponsive to emails about payments or membership issues. Some mention the Charleston location has a nice city view, but most express disappointment in the facility's upkeep and operational management. Several reviewers specifically compare Fitness Factory unfavorably to larger chains like EOS, noting higher costs for fewer working amenities.
rate_reviewGoogle Reviews (5)
Shukrii Lester
a year ago
A female in the Charleston gym just told me it’s NOT their fault that they have over 5000 emails and they couldn’t see the ones that I sent them about my late payment. It wouldn’t be an issue about a late payment if they would read their emails. I’m being charged for a late fee because you guys don’t read your emails??? NOT COOL! I been going to these gym too long to be going through this BS. You all need to do better.
Raenna Johnson
9 months ago
Both locations are always crowded, yet they frequently have numerous out-of-order machines. The sauna has been out of service for months, with no sign that repairs are being prioritized. Unfortunately, the gym is not compensating its members in any way for these ongoing issues. Overall its a good environment.
Manny Marquez
7 months ago
This is the first and last time I ever come here. Let's get this fact going for the primary reason: this gym is small. There are too many machines that are out of order. I can't understand why these people who worked here have not made any improvements. I mean, really. It feels more like a house gym rather than a big gym. While the other gym on Charleston Boulevard is not quite perfect as it seems, I feel solitude. Not helping the fact that it's giving me the backrooms feel - as you can see the photos I've taken. The only redeeming quality is that this location has a nice view of the city. Unfortunately, it did not met my expectations. Will not be coming back here no more.
Julia Bernal
4 months ago
If I could give them 0, I would. I wanted to go to a small business instead of a bigger corporation like EOS and it totally backfired. The gym sucks. The machines are always occupied. Receptionist is never available. Replacement cards are $5. I came in to cancel my membership and surprise surprise. There is no one available. You can go to EOS, pay less, and have access to a lot more things.
Emily Kapallen
11 months ago
Way too many machines are out of order. Many of them have been left broken for weeks now. The hand sanitizer stations are always empty, and there isn’t a lock on the bathroom. I’m really disappointed in how they’ve been running things. I’m wondering where my monthly payment goes if it’s not for upkeep of the gym.
Contact
6775 E Lake Mead Blvd #5, Las Vegas, NV 89156, USA
scheduleHours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours